Hi everyone, good to have you back. Today, a guest writer will be sharing with you a very interesting topic that would help you forge a better relationship with your spouse, family, loved ones,colleagues,clients and others.
One of the good communication skills to embrace is to listen attentively to what others have to say even if you do not agree. That is empathic listening. Bernard Baruch said “Most of the successful people I have known are the ones who do more listening than talking”.
Empathy and trust are a platform for effective understanding, communication and relationships. They are needed to develop solutions, win and retain business, and avoid or diffuse conflict. Additionally, they are essential for handling complaints and retaining customers. These days we need to be more effective communicators to be successful in business and life. The ‘steps of the sale’, persuasion, closing techniques, features and benefits do not build rapport or relationships, instead empathy, trust, understanding and sympathetic communications do. This is because one-sided persuasion is not sustainable and is often insulting, especially when handling complaints. It is important to note that trust and empathy are far more important in achieving and sustaining successful personal and business relationships!
How to practice Empathic Listening
Put yourselves in the shoes of another person and practice effective listening.
The Advantages of Empathic Listening
Empathic listening is a way of listening and responding to another individual that improves mutual understanding and trust. It’s a crucial skill for all individuals, as it enables the listener to receive and precisely interpret the speaker’s message, then provide an appropriate reaction.
Empathic listening is a way of listening and responding to another individual that improves mutual understanding and trust. It’s a crucial skill for all individuals, as it enables the listener to receive and precisely interpret the speaker’s message, then provide an appropriate reaction. The response is an integral part of the listening process and can be vital to the success of a negotiation or mediation. Amidst its advantages, empathic listening though useful for everybody involved, the power and willingness to listen empathically is often what sets the individuals apart from others involved. Even when the matters aren’t resolved during mediation, the listening method can have a fundamental effect on the parties.
Individuals tend to filter the data they receive through their own paradigms, reading their autobiography into other people’s lives, or projecting their own views onto other people’s behavior.
When a different individual is speaking, we commonly “listen” at one of four levels:
- Selective listening
- Attentive listening.
We ought to be utilizing the fifth, highest form of listening – Empathic Listening.
Empathic listening is listening with intent to comprehend the other person’s frame of reference and feelings. You have to listen with your ears, your eyes and your heart.
Empathic listening is a tremendous deposit into the emotional bank account. It’s profoundly therapeutic and healing as it gives an individual “psychological air.”
Next to physical survival, the greatest need of a human being is psychological survival –
- to be understood
- to be affirmed
- to be validated
- and to be appreciated
How to Listen with Empathy
Empathy is the power to project oneself into the personality of another individual in order to comprehend that individual’s emotions or feelings better. With empathic listening, the listener allows the speaker know, “I comprehend your issue and how you feel about it, I’m interested in what you’re saying and I’m not judging you.”
The listener unmistakably communicates this message through words and non-verbal actions, including body language. In doing so, the listener encourages the speaker to totally express herself or himself free of disruption, criticism, or being told what to do.
It’s neither advisable nor necessary for an individual to agree with the speaker, even when asked to do so. It’s generally sufficient to allow the speaker know, “I understand you and I’m interested in being a resource to help you solve this issue.”
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It should be apparent that empathic listening is a core skill that will strengthen the interpersonal effectiveness of people in numerous aspects of their professional and personal lives. Through the use of skilled listening, these individuals can control the listening.
Thanks for reading. Lookout for the continuation of this article as we highlight tips for Empathic Listening.
Article written by Funmilola Ipadeola